FREE WORLDWIDE SHIPPING ON ALL ORDERS OVER $50

Common queries answered

Frequently asked Questions

PROCESSING TIME

We’re a print-on-demand company so please allow 3 to 5 business days of processing time depending on the product type and our current volume before your order ships out. It takes time for our microfiber-polyester sheep to wool up us to produce amazing custom products that fit you to a T.

Orders placed over holidays and weekends will be processed in the following business days.

Please note that delivery of orders with more than one item may ship on different dates according to stock availability.

STANDARD SHIPPING

Shipping time for order:

  • Normally, it takes 5-15 business days to deliver the package to USA.
  • For others countries’ customers, please allow 15-20 business days of shipping time.
  • Due to the Covid 19 pandemic, shipping time might take additional several days

** Also note that during the Chinese New Year Holidays, shipping times are expected to be delayed by 5 – 7 working days. We apologize for any inconvenience this may cause.**

Due to the production method we use for all of our products, we cannot accept returns unless the item is proven damaged/defective.

Our policy lasts 7 days. If 7 days have gone by since you received your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Please contact us via email contact@collectedtoys.com within 24 hours.

Your order status will be updated within 2-3 days after you receive the tracking code.

You can track via website: https://www.17track.net/en or https://global.cainiao.com/. 

If you are unable to track your package, please contact us via email: contact@collectedtoys.com

Please contact us as soon as possible and we will help you to make sure you will receive your order at the correct address. Kindly provide us with your full name and order number. Email: contact@collectedtoys.com

Collectedtoys ships worldwide! International shipping choices are available at checkout. The cost of shipping is determined by the cost of your order and the shipping weight.

Collectedtoys offers FREE SHIPPING ON ALL ORDERS OVER $50!

If you have ordered multiple different items, they may be sent separately.

Still need help?

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Free Worldwide shipping

On all orders above $50

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