Common queries answered

Frequently asked Questions

It may takes about 15-25 days.

Note: The delivery time mentioned above does not include order processing time of custom-made products that usually varies from 2 to 5 days.

Due to the production method we use for all of our products, we cannot accept returns unless the item is proven damaged/defective.

Please contact us via email within 24 hours.

Your order status will be updated within 2-3 days after you receive the tracking code.

You can track via website: or 

If you are unable to track your package, please contact us via email:

Please contact us as soon as possible and we will help you to make sure you will receive your order at the correct address. Kindly provide us with your full name and order number. Email:

Collectedtoys ships worldwide! International shipping choices are available at checkout. The cost of shipping is determined by the cost of your order and the shipping weight.

Collectedtoys offers FREE SHIPPING ON ALL ORDERS OVER $50!

If you have ordered multiple different items, they may be sent separately.

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