Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
- Pay with Credit/Debit Card
The available credit/debit card options are listed below.
This transaction is strongly secured and encrypted by Stripe.
Please note that COLLECTED TOY STORE does not collect your credit/debit card number or personal information when you make a payment. For questions regarding your transactions on our site, please consult your card-issuing bank for information.
You also use Apple Pay if you are using Apple devices.
- Pay with Paypal
When placing an order with PayPal, you will be redirected to the PayPal payment page where you can confirm your payment by logging in with your PayPal username and password.
You may still check out even without a PayPal account. To do so, please click âPay with Debit/Credit Cardâ in the PayPal payment page and you will be redirected to a secure page where you can enter your credit card information or complete your payment safely via PayPal.
We accept payments in the form of Visa, MasterCard, Discover and PayPal only. We will not accept any other forms of payment other than those listed above. All sensitive information sent between your computer and PayPal systems is automatically encrypted, ensuring your information is kept private.
PROCESSING TIME
Weâre a print-on-demand company so please allow 3 to 5 business days of processing time depending on the product type and our current volume before your order ships out. It takes time for our microfiber-polyester sheep to wool up us to produce amazing custom products that fit you to a T.
Orders placed over holidays and weekends will be processed in the following business days.
Please note that delivery of orders with more than one item may ship on different dates according to stock availability.
STANDARD SHIPPING
Shipping time for order:
- Normally, it takes 5-15 business days to deliver the package to USA.
- For others countriesâ customers, please allow 15-20 business days of shipping time.
- Due to the Covid 19 pandemic, shipping time might take additional several days
** Also note that during the Chinese New Year Holidays, shipping times are expected to be delayed by 5 â 7 working days. We apologize for any inconvenience this may cause.**
You can create an account when placing an order, and also directly on the âmy accountâ page.
Please contact us via email contact@collectedtoys.com within 24 hours.
All our payments by payment cards are processed via PayPal which delivers one of the most secure payment platforms in the world. Your payment for any purchase is processed securely by PayPal.Â
All sensitive information sent between your computer and PayPal systems is automatically encrypted, ensuring your information is kept private.
Customs fees depend on the laws of your country. Our experience is that In the majority of cases you are not required to pay any customs fees. We mark all our orders as low-value gifts. Moreover, we send larger orders in separate packages to avoid such charges.
Collectedtoys ships worldwide! International shipping choices are available at checkout. The cost of shipping is determined by the cost of your order and the shipping weight.Â
Mylozblocks  offers FREE SHIPPING ON ALL ORDERS OVER $50!
If you have ordered multiple different items, they may be sent separately.
If you need to swap an item
Returns and Exchanges
Due to the production method we use for all of our products, we cannot accept returns unless the item is proven damaged/defective.
Our policy lasts 7 days. If 7 days have gone by since you received your purchase, unfortunately, we canât offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
If the product you received is wrong or defective, please contact us as soon as possible and kindly provide us with your full name, order number and a brief explanation of the issue. Email: contact@collectedtoys.com
We may have sent your items in separate parcels so please check your emails to see if any of your items will be arriving separately.
If an item is missing, please contact us with your order number, the missing itemâs product title and photos of the package showing the shipping label.
You must report any problem related to your order before 7 days after your order has been delivered. If a claim is not submitted within the pre-required time, unfortunately, thereâs nothing we can do to help you.
Please bear in mind that product images are for illustrative purposes only and may differ from the actual product. Due to differences in monitors, colors of products may also appear different to those shown on the site. Most of the product images shown are not REAL product photos, but templates and mockups to showcase our designs. Please handle your expectations.
If your order hasnât been processed yet, we will help you to change the items you wish to replace.
Cancellation of an order is possible as long as the order hasnât been shipped yet. A cancellation fee of 10% is charged to a customer who wants to cancel their order. Cancellation of an order is not possible for orders that have already been shipped.
Please contact us via email: contact@collectedtoys.com