Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
It may takes about 15-25 days.
Note: The delivery time mentioned above does not include order processing time of custom-made products that usually varies from 2 to 5 days.
You can create an account when placing an order, and also directly on the ‘my account’ page.
Please contact us via email contact@collectedtoys.com within 24 hours.
All our payments by payment cards are processed via PayPal which delivers one of the most secure payment platforms in the world. Your payment for any purchase is processed securely by PayPal.
All sensitive information sent between your computer and PayPal systems is automatically encrypted, ensuring your information is kept private.
Customs fees depend on the laws of your country. Our experience is that In the majority of cases you are not required to pay any customs fees. We mark all our orders as low-value gifts. Moreover, we send larger orders in separate packages to avoid such charges.
Collectedtoys ships worldwide! International shipping choices are available at checkout. The cost of shipping is determined by the cost of your order and the shipping weight.
Mylozblocks offers FREE SHIPPING ON ALL ORDERS OVER $50!
If you have ordered multiple different items, they may be sent separately.
If you need to swap an item
Returns and Exchanges
Due to the production method we use for all of our products, we cannot accept returns unless the item is proven damaged/defective.
If the product you received is wrong or defective, please contact us as soon as possible and kindly provide us with your full name, order number and a brief explanation of the issue. Email: contact@collectedtoys.com
We may have sent your items in separate parcels so please check your emails to see if any of your items will be arriving separately.
If an item is missing, please contact us with your order number, the missing item’s product title and photos of the package showing the shipping label.
You must report any problem related to your order before 60 days after your order has been shipped. If a claim is not submitted within the pre-required time, unfortunately, there’s nothing we can do to help you.
Please bear in mind that product images are for illustrative purposes only and may differ from the actual product. Due to differences in monitors, colors of products may also appear different to those shown on the site. Most of the product images shown are not REAL product photos, but templates and mockups to showcase our designs. Please handle your expectations.
If your order hasn’t been processed yet, we will help you to change the items you wish to replace.
Cancellation of an order is possible as long as the order hasn’t been shipped yet. A cancellation fee of 10% is charged to a customer who wants to cancel their order. Cancellation of an order is not possible for orders that have already been shipped.
Please contact us via email: contact@collectedtoys.com